Custom performance support guides built for any worker who faces a live, high-stakes moment with a person in need — and needs the right move right now.
Companies invest in onboarding programs, knowledge bases, and training videos. Agents complete them, pass the assessments, and go live.
Then the moments start. They search the knowledge base while the person waits. They ask the same question for the fifth time this week. They give the wrong response. They miss the moment that needed a different path.
This is not a training failure. It is a design failure. Agents were given documents when they needed a decision engine.
Every sector has a version of this moment. Worker in front of someone who needs help. Situation is live. The answer isn't obvious. These are the moments we build for.
Eight guides. Every sector. Each demo is fully functional — click any situation, work through the steps, see exactly what a worker sees in a live high-stakes moment.
The three demos above are not previews. They are the product. If you worked through a situation — saw the two-column layout, read the case setup, followed the agent steps — you already know what we build and how it works. You have already received the methodology briefing. That part is free, and it always will be.
The Discovery Call is what comes next. It is not a sales call. It is a working session.
In 60 minutes, we map your highest-frequency situations, identify where your agents or workers are getting stuck, review whatever source material you have, and determine whether a Rudolph CX guide is the right fit. You leave with a scoped engagement — or a clear reason it is not the right time.
Because the call itself has value. You are not paying to talk to us. You are paying for a structured intake that tells you exactly what your guide would look like, what it would cost, and what you would need to provide. That has always been worth $300 — and if it leads to a build, it is credited in full toward your engagement.
Every enterprise tool starts with the same insight: most people fail in hard moments not because they lack intelligence or will — but because nobody gave them a clear path through it.
FirstStep is the public-facing version of that idea. Free. Open to anyone. Built for the moments when a worker, a tenant, a citizen has to navigate something hard with no script and no support.
Same methodology that powers the enterprise demos above. Different audience.
The work is the same at every tier. The deliverable is the same at every tier. The price reflects what an organization can sustainably pay — not the value of the guide.
Select the tier where the most descriptors apply to your organization. We operate on the honor system. Larger operations paying their full tier is what makes the lower tiers possible.
Tiers are self-selected. There is no income verification. The honor system is part of how this stays simple — and how it stays accessible to the organizations that need it most.
Book a $300 discovery call. We research your operation before we get on the phone. You leave with a scoping document and a written proposal.
Book Discovery Call — $300